Plain-Language Summary: SideKik uses cookies and similar technologies to keep you logged in, understand how our website is used, and improve your experience. We use essential cookies (required for the site to work), analytics cookies (to understand usage), and some third-party cookies from our service providers. You can manage your cookie preferences at any time.
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and give website owners information about how their site is being used.
In addition to traditional cookies, SideKik may also use similar tracking technologies including:
References to "cookies" in this policy include all similar tracking technologies unless otherwise specified.
SideKik uses cookies for the following primary purposes:
SideKik does not use cookies for cross-site behavioral advertising or to build advertising profiles. We do not sell cookie data to third parties.
Essential cookies are strictly necessary for the SideKik website and platform to function. Without these cookies, you cannot log in, maintain a session, or use core features. These cookies do not require consent under most privacy regulations, but we disclose them here for full transparency.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| sk_session | SideKik AI | Maintains your authenticated session after login | Session (expires on browser close) |
| sk_auth_token | SideKik AI | Secure authentication token for API requests | 7 days (refreshed on activity) |
| sk_csrf_token | SideKik AI | Cross-Site Request Forgery (CSRF) protection token | Session |
| sk_remember_me | SideKik AI | Persistent login when "Remember Me" is selected | 30 days |
| sb-access-token | Supabase | Supabase authentication access token | 1 hour (auto-refreshed) |
| sb-refresh-token | Supabase | Supabase authentication refresh token | 7 days |
| sk_cookie_consent | SideKik AI | Stores your cookie consent preferences | 12 months |
Authentication cookies are set with the following security attributes:
Analytics cookies help us understand how visitors interact with our website and platform. This information is used to improve the user experience, identify popular features, and diagnose technical issues. Analytics data is aggregated and anonymized where possible.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users for traffic analysis | 2 years |
| _ga_[ID] | Google Analytics | Maintains session state for Google Analytics 4 | 2 years |
| _gid | Google Analytics | Distinguishes users for 24-hour session tracking | 24 hours |
| ph_[ID]_posthog | PostHog | Product analytics — feature usage, user flows (if enabled) | 1 year |
| sk_perf | SideKik AI | Internal performance monitoring (page load times, errors) | Session |
SideKik has configured Google Analytics with the following privacy settings:
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Functional cookies enable enhanced functionality and personalization. They remember your preferences and settings to provide a more personalized experience. Disabling these cookies may affect the functionality of certain features.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| sk_theme | SideKik AI | Remembers your interface theme preference (dark/light) | 1 year |
| sk_lang | SideKik AI | Stores your language preference | 1 year |
| sk_sidebar_state | SideKik AI | Remembers sidebar collapsed/expanded state | Session |
| sk_tour_completed | SideKik AI | Records whether you've completed the onboarding tour | 1 year |
| intercom-session-[ID] | Intercom | Maintains your support chat session and history | 1 week |
| intercom-id-[ID] | Intercom | Identifies returning users in the support chat | 9 months |
When you interact with third-party services embedded in or connected to SideKik, those services may set their own cookies. SideKik does not control these third-party cookies. The following third-party services may set cookies when you use SideKik:
| Service | Purpose | Cookie Details | Privacy Policy |
|---|---|---|---|
| Stripe | Payment processing — set when you visit billing pages or complete a purchase | __stripe_mid, __stripe_sid | stripe.com/privacy |
| Google OAuth | Authentication when connecting Google Workspace — set during OAuth flow | Google account cookies | policies.google.com/privacy |
| Microsoft OAuth | Authentication when connecting Microsoft 365 — set during OAuth flow | Microsoft account cookies | privacy.microsoft.com |
| Intercom | Customer support chat widget — set when you interact with the support chat | intercom-* cookies | intercom.com/legal/privacy |
| Cloudflare | Security and performance (CDN, DDoS protection) — set automatically | __cf_bm, cf_clearance | cloudflare.com/privacypolicy |
Note: Third-party cookies from integration providers (e.g., Google, Microsoft, Stripe) are only set when you actively use those integrations or interact with those services. SideKik does not embed third-party advertising scripts or social media tracking pixels on its platform.
When you connect third-party applications to SideKik via MCP integrations (e.g., Salesforce, HubSpot, Toast POS), those connections operate via server-side API calls and do not set cookies in your browser. OAuth tokens for these integrations are stored securely in your private SideKik instance, not in browser cookies.
When you first visit Sidekikai.com, you will see a cookie consent banner that allows you to:
Your cookie consent preferences are stored in the sk_cookie_consent cookie, which is an essential cookie set for 12 months. This cookie contains only your preference settings (a JSON object indicating which categories you've accepted) and no personal identifying information.
For logged-in SideKik users, cookie preferences are also stored in your account settings, allowing your preferences to persist across devices and browsers. You can update your preferences at any time through Settings → Privacy → Cookie Preferences.
For users in the European Economic Area (EEA), United Kingdom, or other jurisdictions requiring explicit cookie consent, SideKik obtains consent before setting any non-essential cookies. Consent is:
You can manage your cookie preferences for SideKik at any time through:
sk_cookie_consent cookie to see the consent banner againYou can also control cookies through your browser settings. Instructions for major browsers:
Important: Blocking or deleting essential cookies will prevent you from logging into SideKik and using the platform. We recommend managing cookie preferences through the SideKik Cookie Preferences Center rather than blocking all cookies at the browser level.
On mobile devices, you can limit ad tracking through your device settings:
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity tracked. SideKik respects DNT signals as follows:
There is currently no universally accepted standard for how websites should respond to DNT signals. SideKik will update this policy as standards evolve.
Cookies are retained for the periods specified in the tables above. As a general summary:
You can delete all cookies at any time through your browser settings. Note that deleting essential cookies will log you out of SideKik.
SideKik may update this Cookie Policy from time to time to reflect changes in our use of cookies, new technologies, or legal requirements. When we make changes, we will:
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.
If you have questions about our use of cookies or this Cookie Policy, please contact:
SideKik AI, LLC — Privacy Team
Email: [email protected]
Website: https://sidekikai.com
Cookie Preferences: Manage Cookie Settings
For GDPR-related inquiries, you may also contact our Data Protection Officer at [email protected].